Save to where?

User: I need to open a document and save it as another document.
Tech: Okay, like "Save As"
User: Yes I used to be able to do that, and now with Vista I can't do that anymore, and it's a hassle to create a new document over and over. I just want to save as each time.
Tech: Okay, are you working in Word, or Excel?
User: Umm, I don't know. Its like new, and umm..
Tech: What does it say at the very top of the window.
User: Oh! Microsoft Word
Tech: Okay, do you see the windows icon in the upper left hand corner? It looks like 4 squares linked together.
User: No...oh there it is.
Tech: Can you click on that and tell me what you see. You should see the option that says "Save As"
User: I don't see that.
Tech: What do you see?
User: I don't know.
Tech: Okay, I'm going to have my supervisor remote control. Is that okay with you?
User: Sure (angry tone).
Tech: Is this what you were looking for? (After clicking the windows icon)
User: yes. how did you do that.
Tech: I clicked here. With my mouse.


The user was just upgraded to Vista but had in fact been working in Office 07 for a while now...really?...