User: "I can't connect to wireless anymore."
Tech: "And you're off campus?"
User: "Yes, the wireless name I usually connect to isn't there."
Tech: "What internet provider do you use?"
User: "Oh I don't have one of those."
Tech: "Well, then, you probably were using someone else's wireless... something that they paid for, but was left unsecured. It could be gone for a number of reasons".
User: "What? I thought since you gave me the laptop, you also provided internet."
Tech: "We don't really do that. You'll have to be on campus to get our internet"
User: "Well I want the school's wireless at home."
Tech: "...."
"Let me transfer you to telephone services."
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