User: "I need to find... where I enter my grades"
Tech: "Ok start by going to (website)..."
User: "Oh I'm here I just don't see what to do.."
Tech: :: proceeds to have her try and navigate for 10 minutes ::
User: "I don't see any of that here. Now I haven't logged in yet. Should I log in?"
Tech: "....please log in"
User: "Okay so.. umm.. lets see... there's um.... " :: continues to talk :::
Tech: "Are you logged in now?"
User: "I see these other things... there's some icons.. and a place to login at the bottom."
Tech: "Log in please."
User eventually logs in, and we make an appointment to get her trained.
UPDATE: We discover she wasn't entering semester grades. She was actually entering grades for an individual test, which is done in WebCT, not peoplesoft.
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