Email conversation:
User: "I keep getting this error when I am on Internet Explorer."
Tech: "Please give us a call at 4111 so we can remote control and investigate."
User: "Hi I’m here do you have a minute now?"
Tech: "We have several staff here in the event that I am on a call."
User: "So are you available now?"
Tech: "If I am not on a call I am available – at the time of this writing I am available, but we have several qualified staff that can also assist you in the event of the phone ringing."
User: "Ok I’m ready if you are"
User: "I am still getting the error message. When will I be able to have someone find out why it is happening? Error message attached. Thanks"
Tech: "Please give us a call at 4111 so we can remote control and investigate."
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