Your website isn't working.

Old lady: "Your website isn't working."
Tech: "Are you at home?"
Old Lady: "Yes"
Tech: "Are you able to get to another website?"
Old Lady: "No, your website isn't working."
Tech: "Can you try typing in www.yahoo.com into your browser?"
Old Lady: "It says page cannot be displayed."
Tech: "Then that's a connection problem you are having at your house. Who is your internet provider?"
Old Lady: "AT&T"
Tech: "We unfortunately cannot help you. We would recommend that you talk to your ISP or Best Buy or Fry's tech support."
Old Lady: "My grandson set this up for me. Let me talk to your supervisor!"

-supervisor goes to her house -

Supervisor: "She had been screwing around with her wires. She said she was using a screwdriver? She had a couple of them switched and it seemed to work now"

- the next day -

Old lady: "My internet is having the same issue!"

- supervisor goes to her house -

- the next day -

Old lady: "Your supervisor was here. She could not fix my problem. My modem was off. I turned it on. Now there's a red blinking light."
Tech: "We unfortunately cannot support you on a personal computer or network. Have you called AT&T?"
Old Lady: "I did but they put me hold and I'm never gonna call back again!!"
:: hangs up :::