Deleted Items

User: "Yeah every month or so some of my emails get deleted in my Outlook folders."
Tech: "Let me remote you."
User: "Okay"
Tech: "These are the folders?"
User: "Yes"
Tech: "The ones underneath deleted items?"
User: "Yes that's them."
Tech: "You've been working out of the deleted items folders? For how long?"
User: "Oh I've always used these ones. Can you recover my old folders?"
Tech: "You didn't call us when you first noticed the issue?"
User: "Oh I didn't get around to it. But now I need something."
Tech: "Well what's been happening is your inbox has been cleaning itself once a month, and because all your folders are in the deleted items folder, they're assuming you don't want these, and that they can be deleted."